Any postage deals or discounts apply to UK orders only.
If you place your order before 12 noon we will endeavour to ship it on the same day Monday - Friday.
All orders are generally dispatched within 2 working days.
Ever since Kraken Ecigs started, I have constantly tweaked postage prices, options etc. Due to the high volume of “lost” mail. I introduced free uninsured options alongside cheaper signed for/special delivery options. Once again I have to alter the way everything works, standard postage options are now in place. In an attempt to balance this, coupon codes will be updated to work with all products.
Uninsured Options will not be re-sent or refunded in the event of loss, which you accept when you check-out.
Next day is considered next working day from posting, excluding saturdays
Example "John orders something on Thursday at 4pm and asks for Next Day Before 1pm. This order does not get posted until Friday due to order cut-off time, this item is garunteed to arrive MONDAY by 1pm, not Saturday"
Please keep this in mind when ordering.
Please allow at least 7 working days before contacting us regarding items not received.
Items Not Received Process:
Our not received process is detailed in our terms and conditions (which you agree to on checkout)
Late Delivery Refunds
If you have chosen the special delivery by #time# and it arrives late, then I will happily refund your postage costs. Please keep in mind however, I will have to wait for the royal mail system to show it was delivered late before any refund of postage will be considered.
If you designate a safe place for your order to be left, you accept full responsibility for the order delivery. Refunds/Re-Sends will never be considered if you have designated a safe place that is not a mail safe or physically handed to someone (ie. neighbour)